We are delighted that we are now able to see patients face to face for routine and emergency dental treatment. This has been a very difficult time for everyone, and we are very grateful for your understanding. Please contact the surgery on 01953 688110 at your earliest convenience to make an appointment, especially if you had one cancelled during lockdown.
Only patients with an appointment will be permitted to enter the practice and there will be limited appointments available. Please do not attend the practice without first phoning or booking online through the link in your recall email.
In order to make your visit to us as safe as possible and to protect our staff things will be a little different..
ATTENDING THE PRACTICE
- Your appointment should have already been arranged over the phone and confirmed with a text or email.
- You will be screened for your COVID status before attending the appointment and when you arrive, and this will include having your temperature taken. You will need to complete any forms online prior to your appointments including medical history and contact information. If you don’t have internet access this will be done over the phone or when attending the practice for your appointment.
- It is very important you attend on time for your appointment. You will be required to check in at the window to the left of the main front door. We ask that patients park in the main car park and not the lane. You will be required to wait outside in your car until you are called to the practice. This is to minimise the number of patients in the practice at one time.
- The front door will be locked. A member of staff will come to the front door and meet you. You will be asked to confirm your details and use hand sanitiser before entering the premises.
- You should attend the appointment alone. Exceptions are for children and patients who require a carer or assistance. Please only bring 1 other person to the appointment.
- The patient toilet will not be in use during the appointment, unless in absolute emergencies.
- You will be shown straight into the surgery to see your dentist. Please be aware that they will be wearing more PPE than normal, but we will still be happy to see under all that and probably a bit hot.
- We may get you to use a mouthwash before your treatment begins, provided you have no allergies.
- Treatment will be completed as normal, at this stage without creating an aerosol by using the drill for example.
- Once the treatment is complete, you will be escorted to the complete payment for treatment, at this time we are only able to accept card payment. If the reception window is busy, we ask that you wait in our waiting area respecting social distancing. A member of the team will escort you from the premises. Any subsequent appointments will be made with the dentist in surgery.
What treatment will be provided
During routine checks we will not be providing any aerosol generating procedures at this time, these include anything that requires the use of the drill with water spray or the ultrasonic scaler. If treatment is necessary, we will arrange an alternative appointment time in our Aerosol Generating Procedure (AGP) treatment room. This will involve full PPE and a rigorous cleaning schedule will be in place for this room.
While we hope that we will be able to see everyone who needs us and provide an environment where everyone feels safe to attend there may still be some in vulnerable groups who would put off coming to the dentist for little longer. We are happy to provide all patients with telephone advice. We have priority slots for vulnerable and shielding patients.
If you call the surgery and we are unable to answer your call, please leave a message or email us. As I am sure you can imagine our phone lines are incredibly busy. We will get back to every patient who leaves a message, but it may take longer than normal. Please bear with us and refrain from calling multiple times.
We look forward to seeing you.
With best wishes
The Hopton Dental Surgery Team